Policies
Refund & cancellation policy
Last updated: 1 October 2026
Every cake is made by hand, specially for you, so ingredients are bought and work starts well before delivery. This page explains what can be changed or cancelled, and when.
Cancelling an order
| Type of order | When you cancel | Refund |
|---|---|---|
| Same-day order (ordered for today) | Once the order is placed | Can't be cancelled; no refund |
| Cake from our menu, up to 2 kg | 24 hours or more before delivery | Full refund |
| Less than 24 hours before delivery | No refund | |
| Custom cake (your own design), up to 2 kg | 48 hours or more before delivery | Full refund |
| Between 24 and 48 hours before | 50% refund | |
| Less than 24 hours before delivery | No refund | |
| Any cake above 2 kg (2.5 kg and up) | 72 hours or more before delivery | Full refund |
| Less than 72 hours before delivery | No refund |
- Paid an advance? If you cancel when no refund applies, the advance isn't returned, and you won't be asked for the balance.
- Cash on delivery is available for orders up to ₹3,000 (not for same-day orders). Please cancel at least 24 hours before delivery. If a cake is refused at delivery, we may ask for payment upfront on your next order.
- This never changes: if we cancel, can't deliver because of us, or your cake arrives damaged or not as ordered, you get a remake or a refund, whatever kind of order it was.
Changing the date
You can move your order to another date once, free of charge, if you tell us at least 24 hours before the original delivery time (72 hours for cakes above 2 kg) and the new date has space. Same-day orders can't be moved.
Changing the design
- Custom cakes: design changes are accepted up to 48 hours before delivery (72 hours for cakes above 2 kg).
- Cakes from our menu: the design is made as shown. You can personalise it when you order (for example the message, size, flavour or small touches), but the design itself can't be changed.
- We send you a photo before delivery. If you'd like a change, tell us when you receive the photo. Once the cake is ready, only minor changes are possible (for example correcting the message). Major changes can't be made at that stage.
How your cake will look
Our cakes are handmade. We follow your chosen design or reference photo closely, but it won't be an exact copy: small differences in colour, shade or detail are part of handmade work and aren't grounds for a refund. Anything you approved in the pre-delivery photo is treated as accepted.
If something is wrong
If your cake arrives damaged, or is not what you ordered, please tell us within 2 hours of delivery, with photos, on WhatsApp +91 70444 14447. Depending on what went wrong, we will remake the cake, give a partial refund, or give you store credit.
If we can't deliver
- Recipient and orderer can't be reached: if our delivery partner can't reach the recipient or the person who placed the order, and we haven't heard from the person who placed the order, the cake can't be delivered and no refund is given.
- Wrong address: if the address given is wrong or incomplete, an extra delivery fee applies for re-delivery.
- If we have to cancel for any reason on our side, you get a full refund.
How refunds are paid
Approved refunds are sent back to the original payment method (cash payments are refunded by UPI or bank transfer) within 5–7 working days. To ask for a cancellation or refund, WhatsApp +91 70444 14447 or email boffocakes.official@gmail.com with your order reference (for example BC-1234).
Boffo Cakes, a proprietorship of Sayona Gupta · CG-244, Salt Lake Sector II, Kolkata 700091, West Bengal · FSSAI Reg. No. 22826136001001 · GSTIN 19BLUPG1053K1ZQ